• Q: Are Elixovia products cruelty-free or vegan?
- Answer: Elixovia is committed to ethical skincare. Our Face Wash and Glycolic Toner are both cruelty-free (not tested on animals). They are also paraben-free, sulfate-free, and vegan, containing no animal-derived ingredients. Our formulations follow strict quality standards. (We are in the process of obtaining formal certifications, and any official logos will appear on product packaging once approved.)
• Q: Is Elixovia Glycolic Toner pH-balanced?
- Yes. The glycolic toner is formulated at an optimal pH (around 3–4) to ensure efficacy while minimizing irritation. This acidic pH allows glycolic acid to exfoliate effectively. Despite its potency, the formula includes buffering agents to protect the skin’s barrier. (Brands typically ensure glycolic products hit the right pH to be effective – ours is no exception.)
• Q: What if my skin tingles or turns red after using the toner?
- A mild tingling is normal on first uses as glycolic acid exfoliates. However, intense burning or prolonged redness is not. If this occurs, rinse off immediately and apply a soothing moisturizer. Reduce usage frequency, or switch to an alcohol-free toner. You may also “buffer” by applying a moisturizer before the toner. Always follow the recommended guidelines and use sunscreen. If irritation persists, discontinue use and consult a dermatologist.
• Q: My toner leaked during shipping. What should I do?
- We’re sorry for the inconvenience. If your product arrives damaged or leaking, please contact our customer service immediately (email or hotline) with photos. We will quickly send a replacement or arrange a refund. We pack our products carefully (in sealed bottles) to avoid leaks, but accidents can happen. Always store the toner upright and tighten the cap after use.
• Q: How often should I use Elixovia Glycolic Acid 7% Toner?
- Start slow: use Elixovia’s Glycolic Acid 7% Toner 2–3 times per week at night for the first 2–4 weeks, then gradually increase to nightly if your skin tolerates it. This leaves skin on your face and neck. Always follow with moisturizer and sunscreen the next day to protect against sun sensitivity. Once accustomed, many users transition to daily PM use. Adjust frequency based on your skin’s response.
• Q: Is Elixovia Glycolic Acid Toner safe for sensitive skin?
- Proceed with caution. Glycolic acid is a potent AHA that can irritate sensitive or compromised skin. We recommend doing a patch test before full use. If your skin is very reactive, start with a lower frequency (2–3 times/week) or consider a gentler toner first. If any redness or burning occurs, pause use. Always apply Elixovia’s toner to clean, completely dry skin and follow with a moisturizer. And crucially, apply broad-spectrum SPF 30+ daily while using this toner, as it can increase sun sensitivity